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I think this film provides excellent communication training for any family whether they are facing dementia or not and that the scenarios illustrate how active listening works in practice. Focusing on the person you are talking to rather than your own feelings or frustrations, you are both able to express more calmly what you are thinking so that both parties feel heard. These are highly emotive situations. The actors convey how the person with dementia is not trying to give their family a hard time, they are having a hard time. They demonstrate how just a little patience can really make a big difference. The elderly person is then not infantilised, their independence is respected and dignity remains intact. In turn, the elderly person is given space to respect how difficult the situation and decisions to be taken are from the other person's perspective. I hope this film gets lots of views.