Website accessibility

Accessibility and usability of our website

Alzheimer’s Society's website is a partnership with our users to ensure that the site is useful and usable. This includes designing for the inclusion of our users with diverse needs. Our goal is to make a website that is usable and accessible in daily use.

To do this we evaluate the site with people with diverse needs, with particular attention to the accessibility of the code and service design. This work includes people affected by and living with dementia.

We also use the World-Wide Web (W3C) Consortium's Web Accessibility Initiative (WAI) guidelines, principles and best practices to the highest standard which it is practical to achieve. However, we understand that some parts of these guidelines are now outdated. In these instances, we strive to make the best compromise possible.

We also provide Dementia Digital Design Guidelines to help people make websites and applications dementia-friendly. These include:

• a blog post about how to design a website for someone affected by dementia;
• an analysis framework (within Google Sheets) with detailed dementia user experience design guidelines for assessing your website or application.

In addition, we provide Digital Design Guidelines for Older People. These include:

• a blog post about how to design a website for people who are older;
• an analysis framework (within Google Sheets) with detailed user experience design guidelines for older people.

How to contact us

We are also aware that errors can occur and although we test our site regularly you may find issues which prevent you from using our site.

If you have any questions about using our website, or wish to raise issues about how it works, use our feedback form, call our Customer Care team on 0330 333 0804.

Accessible resources about dementia

A selection of our most popular publications are available in alternative formats. These include e-books, films, and factsheets as large print PDFs, other languages and audio versions. We also have publications designed to meet the needs of people with learning disabilities.

We also produce information about equipment and technology for people living with and affected by dementia. 

Adjust your device to make it work best for you

My Computer My Way is a free resource explains all the accessibility features available in popular desktop computers, laptops, tablets and smartphones, including Windows, Mac OSX, iOS, Android and Windows Phone.

All of these devices have features that enable people to adapt their computer to suit their needs, such as changing the colours and text size or using voice activation.

How you can help us

Making digital publications accessible and usable is a collaboration with you, our user. If you would like to be part of our user research activities — including paid research — let us know via our feedback form.