FAQs

The Big Win Lottery is a licensed and regulated Weekly Lottery. By setting up a weekly Direct Debit you are entered into our weekly prize draw, and our quarterly Super Draw.

Licensed and regulated by the Gambling Commission under the Gambling Act 2005 (www.gamblingcommission.gov.uk).

Operating License number: 034971. 

Read the full terms and conditions.

You can purchase as many lines as you like, however, most of our players tend to opt for 1-2 lines.

Unfortunately, no. Your numbers are posted out to you in your welcome pack. In order to ensure we have a winner every week, numbers are randomly generated by us.

Your numbers will be posted out to you in your welcome pack. To ensure you receive these smoothly please ensure we have the correct address entered when signing up.

This isn’t possible. Sorry!

Winners are chosen at random by a Random Number Generator (RNG) that has been tested and approved by an independent, Gambling Commission approved, third-party test house.

You must be over the age of 18 to play our Weekly Lottery.

We’d love to hear about how you spent your winnings or what you think about The Big Win Weekly Lottery.

Please get in touch by emailing: thebigwin@alzheimers.org.uk

You can purchase tickets to enter our Super Draw for the chance to win £10,000 or an alternative prize! Once tickets have been either purchased online or via post your numbers will be entered into a draw.

There is a closing date and draw date for every Super Draw, so just keep an eye on those and it could be you winning BIG!

Make sure you look after your Super Draw ticket numbers too. If you already play the Weekly Lottery, you will automatically be entered into the Super Draw. 

Yes! You can purchase more raffle tickets online when the or call 0330 002 0055 when the Super Draw is live.

Winners will be notified by post, email or telephone no later than two weeks after the draw date.

A list of winners will also be published within two weeks of the draw date. Please keep the ticket number as proof of purchase.

The draw will be made utilising a Random Number Generator (RNG) that has been tested and approved by an independent, Gambling Commission approved, third-party test house.

You can contact us at thebigwin@alzheimers.org.uk or write to us at:

Alzheimer's Society, The Big Win Super Draw, 43-44 Crutched Friars, London EC3N 2AE  

You need to be aged 18 years and over to play the Super Draw.

Alzheimer's Society is a member of The Lotteries Council and contributes to The Responsible Gambling Trust which has been set up to promote and encourage responsible gambling, by funding gambling research and education and the treatment of problem gambling, providing access to support where needed.

If you are worried about your gambling or that of someone close to you, BeGambleAware is the UK's leading authority on the provision of support, advice and counselling to people affected by gambling problems. If you or someone you know needs help or advice call their helpline 0845 6000 133 or visit BeGambleAware. 

The easiest way to pay and play the Big Win Weekly Lottery is by setting up an ongoing Direct Debit through our online signup page. We also accept cheque payments if someone is unable to set up a Direct Debit.

The cost of each entry is £1. This equates to a monthly Direct Debit of £4.34 each month.

You can choose the date of your Direct Debit payment when you sign up, from one of the options provided.

It usually takes around 7-10 working days to get set up. Once set up you will be entered into the next possible draw, which take place every Friday.

Winners will receive their prizes by cheque through the post. These prizes will be automatically posted, so there is nothing for you to do but sit back and watch the post. We will also notify winners via phone or letter.

There are 224 weekly winners for the Big Win Weekly Lottery. With the prizes split in the following amounts: 1x £1,000, 1x £100, 2x £50, 5x £20, 25 x £10 and 190 x £5.

No. Each person that signs up is assigned a different set of numbers to make sure no prize is split, and always won in full.

We’ll get in touch if you’ve won, so you don’t have to do anything. If you do want to check the winners for each week, they can be found on here. These are updated weekly once the draw is made.

It isn’t possible to Gift Aid lottery or Super Draw payments.

Any complaints or requests can be made to our Lottery team via phone. The lottery helpline is 01524 753238. You can also cancel your Direct Debit direct through your bank to ensure no further payments are taken.

View our full complaints procedure.

All proceeds raised from the Big Win Weekly Lottery and Super Draw go towards Alzheimer’s Society work supporting people affected by dementia, paying prize winners and investing to grow our lottery programme. You can find more information on what vital work you’re helping to fund on our website. 

The money spent on Prizes for our Weekly Lottery, Super Draw and Free Prize Draws are taken from their own proceeds. Prizes account for roughly 9% of the total income raised by these activities. Sometimes, material prizes might be kindly donated by Corporate Partners of Alzheimer’s Society, which of course are of no cost to us. In this case, no Prize fund will be deducted from the proceeds.

We occasionally send small free gifts or additional chances to win prizes to some of our supporters as a thank you for their continued support and generous donations. Whilst these only ever cost us a few pence to produce, we do always spend our money wisely to ensure we can increase our work providing valuable support for people living with dementia and their families, as well as campaigning for change and researching for a cure. We do see a good return on investment for the free gifts or free prize incentives that we send out – often increasing our income and increasing the response from our supporters by up to 10%.