Your volunteer manager is your primary source of support with your volunteering, but the Volunteering Experience Team is also there to help you. Contact them with any general questions about volunteering or with any feedback about your volunteering experience you may have (volunteeringsupport@alzheimers.org.uk or 0300 222 5706).
If your wellbeing has been affected due to your volunteering with us, you might wish to consider accessing the self-help guides or counselling service through our Volunteer Wellbeing Support provider BUPA. They are an independent organisation to Alzheimer’s Society and will treat everything in confidence. If you are interesting in accessing this service, please ask your volunteer manager or the Volunteering Experience Team for more information.
You will be able to log into our network if you have an Alzheimer's Society IT account as part of your volunteer role.
See this guide on how to access our key IT systems that volunteers use most often - MYV-Learning, Outlook, Arena, Viva Engage, CRS, Dementia Knowledge Centre Catalogue and Windows Virtual Desktop. If you need to access other IT systems as part of your volunteer role, your volunteer manager can advise you how to do so.
There are two types of Alzheimer’s Society IT account routinely provided to volunteers - full accounts and light accounts. They provide different levels of access to Alzheimer’s Society IT systems - the account you are provided with will depend on the volunteer role(s) you perform.
Full account - provides you with a firstname.surname@alzheimers.org.uk email address and a similar level of access to our IT systems as employees.
Light account - provides you with a firstname.surname@volunteers-alzheimers.org.uk email address and a limited level of access to our IT systems.
No account - even if you don’t have a full or light account you can still access MYV-Learning – our e-learning platform for volunteers
We take the security of our IT systems very seriously, so we use a two factor authentication system to make sure you really are the person you say you are when you login.
If you've been provided with a Society IT account (i.e. with an email address ending in @alzheimers.org.uk or @volunteers-alzheimers.org.uk), after entering your password you will need to enter a six-digit code sent to your mobile phone to gain access.
On the screen titled 'SMS Authentication' click the 'Send code' button, wait a few seconds for your phone to receive the text message, then enter the unique six-digit code you've received and click 'Verify' to login.
If your email address ends in @alzheimers.org.uk or @volunteers-alzheimers.org.uk you can click the 'Need help signing in?' link at the bottom of the sign in page, select the 'Forgot password?' option and follow the prompts.
If you use your personal email address to login or are having problems with resetting your password yourself, contact the Volunteering Experience Team (volunteeringsupport@alzheimers.org.uk or 0300 222 5706) for help.
If you can remember your username (this is usually your personal email address), then you can click the ‘I’ve forgotten my username/password’ link on the MYV-Learning homepage and enter your username to reset your password.
If you have a Society IT account (you'll have an email address ending in @alzheimers.org.uk or @volunteers-alzheimers.org.uk) then you should contact our IT support provider Coforge via the Service Now portal or 0333 006 3772.
To ensure that you are prepared for your volunteer role, we ask that you complete any learning required. Please talk to your volunteer manager if you are unsure which learning you need to complete, or if you would like additional support.
To ensure that you are prepared for your volunteer role, we ask that you read any policies you need to be aware of. Please talk to your volunteer manager if you are unsure about which policies you may need to read, or if you would like additional support.
Dementia Support Line
Your volunteer manager is your primary source of support with your volunteering, but the Volunteering Experience Team is also there to help you. Contact them with any general questions about volunteering or with any feedback about your volunteering experience you may have (volunteeringsupport@alzheimers.org.uk or 0300 222 5706).
If your wellbeing has been affected due to your volunteering with us, you might wish to consider accessing the self-help guides or counselling service through our Volunteer Wellbeing Support provider BUPA. They are an independent organisation to Alzheimer’s Society and will treat everything in confidence. If you are interesting in accessing this service, please ask your volunteer manager or the Volunteering Experience Team for more information.
You will be able to log into our network if you have an Alzheimer's Society IT account as part of your volunteer role.
See this guide on how to access our key IT systems that volunteers use most often - MYV-Learning, Outlook, Arena, Viva Engage, CRS, Dementia Knowledge Centre Catalogue and Windows Virtual Desktop. If you need to access other IT systems as part of your volunteer role, your volunteer manager can advise you how to do so.
There are two types of Alzheimer’s Society IT account routinely provided to volunteers - full accounts and light accounts. They provide different levels of access to Alzheimer’s Society IT systems - the account you are provided with will depend on the volunteer role(s) you perform.
Full account - provides you with a firstname.surname@alzheimers.org.uk email address and a similar level of access to our IT systems as employees.
Light account - provides you with a firstname.surname@volunteers-alzheimers.org.uk email address and a limited level of access to our IT systems.
No account - even if you don’t have a full or light account you can still access MYV-Learning – our e-learning platform for volunteers
This document provides an overview of the different IT systems each type of account provides.
We take the security of our IT systems very seriously, so we use a two factor authentication system to make sure you really are the person you say you are when you login.
If you've been provided with a Society IT account (i.e. with an email address ending in @alzheimers.org.uk or @volunteers-alzheimers.org.uk), after entering your password you will need to enter a six-digit code sent to your mobile phone to gain access.
On the screen titled 'SMS Authentication' click the 'Send code' button, wait a few seconds for your phone to receive the text message, then enter the unique six-digit code you've received and click 'Verify' to login.
If your email address ends in @alzheimers.org.uk or @volunteers-alzheimers.org.uk you can click the 'Need help signing in?' link at the bottom of the sign in page, select the 'Forgot password?' option and follow the prompts.
If you use your personal email address to login or are having problems with resetting your password yourself, contact the Volunteering Experience Team (volunteeringsupport@alzheimers.org.uk or 0300 222 5706) for help.
If you can remember your username (this is usually your personal email address), then you can click the ‘I’ve forgotten my username/password’ link on the MYV-Learning homepage and enter your username to reset your password.
If you can’t remember your username, contact the Volunteering Experience Team (volunteeringsupport@alzheimers.org.uk or 0300 222 5706) for help.
If you have a Society IT account (you'll have an email address ending in @alzheimers.org.uk or @volunteers-alzheimers.org.uk) then you should contact our IT support provider Coforge via the Service Now portal or 0333 006 3772.
If you don't have a Society IT account, contact the Volunteering Experience Team (volunteeringsupport@alzheimers.org.uk or 0300 222 5706) for help.
To ensure that you are prepared for your volunteer role, we ask that you complete any learning required. Please talk to your volunteer manager if you are unsure which learning you need to complete, or if you would like additional support.
To ensure that you are prepared for your volunteer role, we ask that you read any policies you need to be aware of. Please talk to your volunteer manager if you are unsure about which policies you may need to read, or if you would like additional support.