Assessment for care and support - useful organisations

Useful organisations

Age UK

Telephone
0800 678 1602 (advice line, 8am–7pm)

Website
www.ageuk.org.uk/contact-us/information-and-advice (contact form)
www.ageuk.org.uk

Age UK provides information and advice for older people in the UK.

Care Quality Commission (CQC)

Telephone
03000 616161 (8.30am–5.30pm Monday–Friday)

Email
[email protected]

Website
www.cqc.org.uk

The CQC regulates, inspects and reviews all adult social care services in the public, private and voluntary sectors in England.

Carers UK

Telephone
0808 808 7777 (helpline, 9am–6pm Monday–Friday)

Email
[email protected]

Website
www.carersuk.org

Carers UK provides information and advice for carers about their rights and how to access support. This includes information on paying for care. 

Citizens Advice

Telephone
0800 144 8848 (for England, 9am–5pm Monday–Friday)
0800 702 2020 (for Wales, 9am–5pm Monday–Friday)

Website
www.citizensadvice.org.uk

Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. Trained Citizens Advice advisers can offer information on finances in a way that is easy to understand. To find your nearest Citizens Advice, look in the phone book, ask at your local library or look on the website. Opening times vary.

Disability Rights UK

Telephone
0330 995 0400 (general enquiries line)

Email
[email protected]

Website
www.disabilityrightsuk.org

Disability Rights UK is an organisation of disabled people working for equal participation for all.

GOV.UK

Website
www.gov.uk

GOV.UK is the website for information and services from the UK government, including information about paying for care.

Independent Age

Telephone
0800 319 6789 (helpline, 8.30am–5.30pm Monday–Friday)

Email
[email protected]

Website
www.independentage.org

Independent Age provides an information and advice service for older people, their families and carers, focusing on social care, welfare benefits and befriending services. It also offers local support, including one-to-one and group befriending schemes.

Local Government and Social Care Ombudsman

Telephone
0300 061 0614 (1pm–4pm Monday and Friday, 10am–1pm Tuesday–Thursday)

Website
complaints.lgo.org.uk (complaints form)
www.lgo.org.uk

The Local Government and Social Care Ombudsman is an independent organisation that investigates complaints about councils and care providers and looks for a resolution.

Solicitors for the Elderly (SFE)

Telephone
0844 567 6173

Email
[email protected]

Website
www.sfe.legal

Solicitors for the Elderly is a specialist group of lawyers who support older and vulnerable people. 

Review information

Last reviewed: July 2019
Next review due: July 2022

Our information is based on evidence and need, and is regularly updated using quality-controlled processes. It is reviewed by experts in health and social care and people affected by dementia.

Reviewed by: Professor Jill Manthorpe, Professor of Social Work, King's College London, and Irene Chenery, Partner, Chenery Maher Solicitors, member of Solicitors for the Elderly

To give feedback on this information, or for a list of sources, please email [email protected]